Cookie Policy

Last updated: February 12, 2025

This Cookie Policy explains how fingentify ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website. By using our website, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

Session Cookies

Session cookies are temporary cookies that remain in your browser's cookie file only during your visit to our website. These are essential for the proper functioning of our website and are automatically deleted when you close your browser.

We use the following session cookies:

  • session_id: A unique identifier for your current session
  • XSRF-TOKEN: A security token to prevent cross-site request forgery
  • auth_token: Used to maintain your authenticated session
  • user_preferences: Stores temporary user interface preferences

These cookies are strictly necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytics Cookies (Matomo)

We use Matomo, a privacy-focused analytics platform, to understand how visitors interact with our website. Matomo helps us analyze and improve our website by collecting and reporting information anonymously.

Matomo sets the following cookies:

  • _pk_id*: Used to store a few details about the user such as the unique visitor ID
  • _pk_ses*: Short-lived cookie used to temporarily store data for the visit
  • mtm_*: Matomo tag manager cookies for tracking page views

Live Chat & Support (Chatwoot)

We use Chatwoot to provide live chat and customer support services. Chatwoot uses cookies to maintain your chat session and remember your preferences.

Chatwoot may set the following cookies:

  • cw_conversation: Stores the conversation ID for ongoing chats
  • cw_user: Remembers user information across chat sessions
  • cw_session: Maintains your chat session
  • cw_uuid: Unique identifier for the chat widget

User Experience Analytics (UXWizz)

We use UXWizz to analyze user behavior and improve our website's user experience. UXWizz helps us understand how users interact with our interface.

UXWizz may set the following cookies:

  • _uxwizz_session: Maintains your session on the website
  • _uxwizz_anonymous_id: Anonymous identifier for user tracking
  • _uxwizz_visited: Tracks if you've visited before
  • _uxwizz_feedback: Stores feedback preferences

3. Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • See what cookies are stored and delete them
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

For more information about managing cookies, visit www.aboutcookies.org.

4. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last Updated" date at the top of this policy.

5. Contact Us

If you have any questions about this Cookie Policy, please contact us at:

Email: privacy@fingentify.com